Salon Policies

And other helpful information

Booking. The most efficient way to schedule an appointment is to book online. The second best way is to email or text.  The salon does have a phone number with a voicemail, but it is not monitored regularly.


Finding the Salon. The address is 767 Monroe Street, Herndon VA 20170.  Do not use the front door.  The salon is in the basement of the house, which has a separate entrance on the back side.  There is a concrete path that leads from the driveway, around the house, to the steps down to the salon.


Parking. There is no street parking allowed.  Instead, please park in the driveway.  There will always be at least one dedicated spot.


Smoking. The entire property, inside and out, is 100% non-smoking.


Children. Little ones are allowed in the salon during your appointment, however no services are offered to children under the age of 12.


Men.  Men’s services are not offered. 


Late Policy/ No Showing. Your punctual arrival is appreciated, if you anticipate being 15 minutes or more behind schedule, please text or call in.  If you miss your appointment completely, you may not be invited back.  


Consultations.  Free consultations in person, over the phone, or via FaceTime are a great idea and always offered. Finding a new hairdresser is daunting to say the least, and a consultation is the first step to finding a good fit for you and your hair.  


Satisfaction. If you are not thrilled with your finished result, please say something.  Redo’s are always free of charge.  Any color redo that is past two weeks from your appointment is a little trickier, and will require more of a conversation.  


Tipping.  The prices are set to cover the cost of doing business.  Tipping on top of that amount is never expected.  If you feel like the service you received merits an additional bonus, then that is greatly appreciated, but it is by no means part of the “routine” of your appointment.  Please do not feel obligated to tip.      

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