COVID-19 Policies

See What's Changed & What to Expect

I’m happy to have the opportunity to still run a business during a pandemic.  Thank you very much for trusting me and cooperating with me during this very strange and difficult time. The health and wellbeing of my family, my clients, and myself supercede all other business development and growth goals at the moment.  I will do my absolute best to try to keep us all safe. 

 

Here’s how the salon has changed:

Arrival. You may still come into the salon as usual, you do not need to wait in your car and text me.  I will be ready for you at your appointment time. 

 

Solo Act. In an effort to limit the amount of people in the space I no longer work with an assistant.  And I ask all clients to show up alone as well, no more friends or children are allowed to attend appointments.  

 

Chill Vibes. I only see one client in the salon at a time, and an average of 4 clients per day.

 

Ventilation. The salon has an exhaust fan over a styling chair that stays on to help facilitate enhanced ventilation.

 

Fresh Air. A screen door has been added to the salon entrance which allows for good airflow in the space.  In good weather I will also keep the windows open.

 

A Space for Everything. Clients now have a dedicated non-porous bin to put their belongings into when they arrive. 

 

A New Chair. A second styling chair was added to the salon (where the waiting area used to be), this is so I can always have at least one fully sanitized space for a client to be directed to if she happens to come early for her appointment, I alternate between the two styling areas during the day.

 

Mask Up. Please wear a mask in the salon.  If it is a washable cloth mask, I may ask you to switch into a disposable triple-ply mask that I will provide (mainly during color appointments, but sometimes the elastic ears on certain masks get in the way of a haircut).

 

Cleaning. I use a medical grade virucide on all my tools, and Microban Spray Sanitizer on all touched surfaces after each client leaves.

 

Laundry.  The salon towels and robes are laundered with hot water, detergent, a Lysol laundry sanitizer.

 

Checkout.  Clients are sent invoices to pay for their appointment online, instead exchanging credit cards or touching screens.

 

Also worth mentioning: If you are having a color appointment, you are more than welcome to let your color process while sitting outside on the new patio (weather permitting).  There’s plenty of seating and shade, plus this will limit your time in an enclosed salon space and give you an excellent opportunity for a “mask break.”

 

Client Screening:

 

I have recently been informed that I must pre-screen my clients with a COVID-19 questionnaire. Here’s what to expect: 

  • Have you been tested for COVID-19 in the past 14 days? 
  • Have you or anyone in your household been in close contact in the past 14 days with anyone who has tested positive for COVID-19? 
  • Have you or anyone in your household experienced any symptoms of COVID-19 in the past 14 days? (Fever, Sore Throat, Coughing, Chills, Shortness of Breath, Headache, Loss of Sense of Smell, etc.)

These questions were created especially for my salon with the assistance of an epidemiologist at the Fairfax County Health Department when I spoke with them.  For full disclosure, I’d like to clarify each question: 

  • If you have recently been tested for COVID-19 and are still waiting for your results, you are not eligible to come to the salon for your hair appointment until after you have received your negative result.
  • “Close Contact” means face to face (even if both parties are wearing masks) for more than 15 minutes.
  • COVID-19 symptoms are so broad, this is just a chance for you to reflect on the past few weeks and make sure you have not been experiencing any persistent symptoms that may need further attention.  I’m not going to refuse to see you if you had a headache 10 days ago.

And that’s all.  Again, thank you for your business and cooperation.  I look forward to seeing you.

 

In Good Health,

Heather

Other Salon Policies

Booking. The most efficient way to schedule an appointment is to book online. The second best way is to email or text.  The salon does have a phone number with a voicemail, but it is not monitored regularly.

 

Finding the Salon. The address is 767 Monroe Street, Herndon VA 20170.  Do not use the front door.  The salon is in the basement of the house, which has a separate entrance on the back side.  There is a concrete path that leads from the driveway, around the house, to the steps down to the salon.

 

Parking. There is no street parking allowed.  Instead, please park in the driveway.  There will always be at least one dedicated spot.

 

Smoking. The entire property, inside and out, is 100% non-smoking.

 

Men.  Men’s services are not offered. 

 

Late Policy/ No Showing. Your punctual arrival is appreciated, if you anticipate being 15 minutes or more behind schedule, please text or call in.  If you miss your appointment completely, you may not be invited back.  

 

Consultations.  Free consultations in person, over the phone, or via FaceTime are a great idea and always offered. Finding a new hairdresser is daunting to say the least, and a consultation is the first step to finding a good fit for you and your hair.  

 

Satisfaction. If you are not thrilled with your finished result, please say something.  Redo’s are always free of charge.  Any color redo that is past two weeks from your appointment is a little trickier, and will require more of a conversation.  

 

Tipping.  The prices are set to cover the cost of doing business.  Tipping on top of that amount is never expected.  If you feel like the service you received merits an additional bonus, then that is greatly appreciated, but it is by no means part of the “routine” of your appointment.  Please do not feel obligated to tip.      

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